How long it take for my parcel to come? We do try to get out same day, (excludes bakery as these are made to order ) but this depends on what time the order is placed and if we have already had our collection of the day

Which Couier service do you use? We use Royal Mail 48 Tracked daily 

What if items i have purchased and do not fit? We offer a exchange if it within the 30 day returns period and not been worn. ( you will be responsible for shipping costs both ways) please include a note inside your returns with size needed, order number, returns address and email.

It is upto the owner to determine if the itmems fit your dog correctly, we can only advise.

Made to order items are unfortunately non refundable

What do i do if i want a refund? please contact us by email thedogshack84@yahoo.com with reason for refund and we can assist you with a full refund ( excludes shipping costs)

bakery items are excluded from our refund policy. 

The bakery:

PLEASE NOTE THESE ARE MADE TO ORDER - making as fresh as possible, please allow at least a week before you need your order. 

How do i store my biscuits? Our Grain Free biscuits are best stored in a air tight container & consume within 8 weeks (iced biscuits- do not store in a air tight container as they need to breathe, store in the fridge in a lightly sealed cello or paper bag

Can i freeze my biscuits? Our biscuits are suitable for freezing, use within 4 months

Where do i find batch numbers and best before date? Batch number & best before date - you will find this information on the packaging of your biscuits

Can my puppy eat your biscuits? Our biscuits are suitable for dogs 12 weeks and over

How Many treats can my dog have? We recommend no more than 3 treats per day but this does depend on the size of your dog. Feed alongside a regular balanced diet and always ensure fresh water is available. Supervise at all times

Are you registered and are they lab tested? Yes are biscuits are lab tested and all nutritional analysis are listed

The Feed Hygiene Regulation 183/2005

Our Registration no:GB 226 4003

 

 

If you would like to set up a wholesale account please email us with your information below. Once we have all of the information you will be able to access trade prices and buy online via this website 

MINIMUM SPEND £100 AFTER TRADE DISCOUNT APPLIED

Orders are completed in 10 working days before dispatch. This can be longer during busy periods, or sooner depending on what orders we have in the queue.
If you need your order within this please email us.

Any items OOS will be placed on back order, unless advised other.

Bakery- Packaged and labelled with match date on back. ( If you prefer these loose please pop us a message)

Recommend shelf life of 8 weeks for iced biscuits, 12 weeks for un-iced biscuits ( these will last longer if stored correctly & only a guide from batch numbers) 

 

Accessories - retail ready product display cards or swing tags. (Sale/ clearance items may not come with display cards). 

Our RRP is only a guide.

Items included with trade: (full price)

Harnesses, leads, collars, blankets, bags & straps, bow ties, bandanas, poo bag holders, poop discs, dog bakery.